Technical expertise alone is no longer enough in today’s workplace. For technicians working in fast-paced industrial environments, communication, teamwork, adaptability, and problem-solving skills play an equally important role in improving performance and productivity.
With this understanding, a soft skills training session was conducted for technicians at Havells and Lloyd in association with Talent Sapphire, focusing on strengthening workplace behaviour, communication effectiveness, and professional confidence. The session addressed the practical challenges technicians face in daily operations and how soft skills influence coordination, safety, and efficiency on the job.
Vishnu Prasad, Senior HR Professional and UNDP-Certified Soft Skill & Life Skill Trainer, led the session through relatable workplace scenarios, real-life examples, and interactive discussions. The training explored how technicians can enhance communication with teams, manage workplace stress, improve interpersonal interactions, and respond effectively in demanding situations.
As the session progressed, participants began recognising how soft skills directly impact service quality, team coordination, and customer satisfaction. The interaction highlighted the importance of professional attitude, clarity in communication, and adaptability in modern industrial environments.
The program served as a practical learning experience that connected technical expertise with behavioural excellence. Industry-oriented initiatives like this, supported through Team Inspire by Srishti Innovative, continue to focus on enhancing workforce readiness by integrating technical capability with essential professional skills.